Why reply to negative reviews?
Replying to a negative review isn’t about rising above your client, it’s about rising to the occasion.
You do that by taking the high road and taking responsibility.
The action may not be your fault but the feelings that client is publicly portraying are absolutely your responsibility to deal with as the business (owner or manager).
Warren Buffett says, “It takes twenty years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
It’s time to do things differently.
I invite you to call me,
John
John de Jong
Founder iGetYOUfound.com
800+ Google reviews
Google Guide level 8 and Google Expert
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